@Helber Они то ответили , но начали мол надо ваш скан паспорта и т.д и т.п
Before we help you with Google Authenticator (and unbind your phone number), please kindly provide the bellow information:
1) Photo of the valid government-issued document(ID Card, passport, or driver’s license).
2) Photo of you HOLDING BOTH the document and a handwritten note which contains:
➊ Your ViaBTC account information (Email or phone number).
➋ Your request (Reset ViaBTC Google Authenticator).
➌ Current date.
3) Screenshots of history Email or SMS notification ViaBTC sent to you, including but not limited to login, depositing, withdrawing or alert notification.
4) History depositing or withdrawing, including coin type, amount, and the exact time.
5) History login location, including IP address and the exact time.
6) Current assets in your account balance, including coin type and amount.
7) Proof of your hashrate, including worker dashboard, mining coin, or earnings.
8) Registration date of your ViaBTC account.
Два дня назад все работало четко...