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SeMiTr

Взлом. С кем судиться?

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Здравствуйте!

У меня следующая проблема.

Перевёл деньги в платёжную систему xapo. С bitcoin-кошелька этой платёжной системы через несколько минут они были переведены на неизвестный мне bitcoin-кошелёк. Сделка была заблокирована с формулировкой double-spending, как мошенническая, а xapo через 48 часов, заблокировал письма с моей почты (при отправке им писем пишется что такого адреса не существует). Тем не менее своих денег я лишился. Подозреваю, что кто-то получил доступ к моему компьютеру, и я откатил windows до заводских настроек.

На кого и куда в этом случае следует подавать в суд?

Edited by SeMiTr

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На себя, в Спортлото.

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О какой сумме идет речь? После отката писать пробовали? Хапо сервис нормальный, если они заблокировали средства - вернут.

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Речь почти о 500$

Вот выдержки из правил на сайте Xapo, которые возможно имеют отношение к моему случаю.

1.This means we may make changes, replace, or discontinue (temporarily or permanently) our Services at any time for any reason with or without notice. In this case, you may be prevented from accessing or using our Services. If, in our sole discretion, we decide to permanently discontinue our Services, we will provide you with notice via our website.

2. Xapo cannot revoke or cancel a wire once it has been initiated by your bank. Xapo reserves the right to delay or not process incoming wires for any reason, including to verify that the wire was actually initiated by you and where required or recommended by applicable governmental, regulatory or law enforcement requirements. Xapo is not liable for any act, omission, mistake, default, delay, negligence, misconduct or insolvency of any third party, including any bank, entity or person.

3. Xapo Services involves several security measures and layers to increase the security of your bitcoins storage at Xapo. For this reason, transaction(s) to a bitcoin address outside Xapo for significant amount of bitcoins, may take longer than a standard transaction(s) of Bitcoin. You acknowledge and agree that a transaction(s) to a bitcoin address outside of Xapo system for significant amount of bitcoins may be delayed.

4. Xapo does not obtain any legal or beneficial right, title or interest in your bitcoins that you store in your Wallet and Vault... Once you have verified your identity with Xapo and Xapo has determined that your use of the Xapo Services complies with applicable laws, these will become your bits and Xapo will no longer have any legal or beneficial right to these bits.

5. (Возможно самое важное) You are also responsible for maintaining adequate security, control and confidentiality of your account information, including any personal identification numbers (PINs), passwords, API keys or other codes associated with your account and any activity occurring within that account. The loss or compromise of this information may result in unauthorized access of your account, which may result in loss or theft of any bitcoins held in your account. If you believe your account has been compromised, need to report a security incident, experience any operational problems, or have a security concern, please contact us immediately describing the issue at hand as thoroughly as possible including the date, type of problem and part of the Xapo site or Xapo Services where you experienced that problem. You are responsible for (i) immediately notifying us of any unauthorized use of your password or account or any other breach of security, and (ii) ensuring that you exit from your account at the end of each session when accessing the Xapo Services. We have no responsibility for any loss that you suffer as a result of failing to comply with this section or your failure to follow or act on any notices or alerts that we may send to you.

6. The Xapo Services are for the use only of the registered account holder.

7. As stated in the previous sections, Xapo reserves the right in its sole discretion to temporarily or permanently suspend accounts. If your account is suspended, we will require you to provide an external bitcoin wallet address in order to send you the outstanding funds in your account, if any.

8. The Xapo Services may be subject to export control regulations under applicable law, including in Hong Kong and the United States.

9. We and our licensors, service providers or subcontractors (if any) make no representations or warranties about the suitability of the information, software, products and services contained in our Services for any purpose or their compliance with any accounting rules, principles or laws, and expressly disclaim any representation or warranty that the Services will be free from errors, viruses or other harmful components, that communications to or from the Services will be secure and not intercepted, that the services and other capabilities offered from the Services will be uninterrupted, or that their content will be accurate, complete or timely. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

10. IN NO EVENT WILL WE, OUR LICENSORS, SERVICE PROVIDERS OR SUBCONTRACTORS (IF ANY) BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF USE, LOSS OF DATA OR LOSS OF GOODWILL), ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE, OR THE PERFORMANCE OR OPERATION OF OUR SERVICES, YOUR ACCESS TO, DISPLAY OF, USE OF THE SERVICES, OR WITH DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THE SERVICES, ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS OR SERVICES OBTAINED THROUGH THE SERVICES, OR THE ACT OR OMISSION OF ANY BUSINESS USING OUR SERVICES OR OTHER THIRD PARTY, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, AND WHETHER OR NOT WE, OUR LICENSORS, SERVICE PROVIDERS OR SUBCONTRACTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. You and Xapo agree to arbitrate any dispute arising from these Terms or your use of our Services, except for disputes in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. Notice to Xapo shall be sent to [email protected]You and Xapo further agree: (a) to attempt informal resolution prior to any demand for arbitration;  that any arbitration will occur in Hong Kong;

 

В общем думаю написать на почту указанную в пункте 11, но не знаю что писать, т. к. конкретно о моём случае я в правилах не нашёл. Помогите пожалуйста. Тому кто поможет, в случае успешного разрешения дела обещаю 2000 р.

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А где номер транзакции?

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Есть у меня шансы получить деньги обратно? Или хотя бы поймать этого хакера?

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@SeMiTr,

 

Пиши в поддержку Хапо подробное письмо с описанием всего произошедшего, и жди что ответят.

 

Компьютер на вирусы проверял? Если это кража, наверняка вирусы есть.

 

 

 

заблокировал письма с моей почты (при отправке им писем пишется что такого адреса не существует)

 

Очень похоже на вирус. Получатель так заблокировать не может, это проблемы на твоем компе. Для проверки отправь письмо с другого, заведомо чистого компа. Про поимку хакера можешь сразу забыть. Единственный шанс вернуть монеты если  хапо заблокировали перевод.

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Лучше сразу обо всем забыть. 10 пунктом правил они снимают ответственность, подсудность гон-конгская , речь об ущербе в 500$, о чем дальше говорить?

Edited by aau

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@SeMiTr,

 

Пиши в поддержку Хапо подробное письмо с описанием всего произошедшего, и жди что ответят.

 

Компьютер на вирусы проверял? Если это кража, наверняка вирусы есть.

 

 

 

 

Очень похоже на вирус. Получатель так заблокировать не может, это проблемы на твоем компе. Для проверки отправь письмо с другого, заведомо чистого компа. Про поимку хакера можешь сразу забыть. Единственный шанс вернуть монеты если  хапо заблокировали перевод.

Спасибо, попробую.

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