Взято с реддита
Over the last few days, we were hit by a mixture of huge real customer demand for deposits & withdrawals, at the same time as we experienced ddos in the form of malicious microdeposits and withdrawals (a heavily funded attack). On top of this, both the Ethereum and Bitcoin networks were under high congestion (blame the kittens, not us.)
This mix of factors caused a very large number of withdrawals to fail and be missed.
Although new deposits and new withdrawals are now back to working fine, all the withdrawals that failed during that period on the 4th-5th December need to be manually re-verified and added to a list for reprocessing (to make sure they are not processed twice or not processed at all).
This is why, frustratingly, some withdrawals have now been waiting for a very long time.
We dont have a function to just ‘resend all failed withdrawals’ because they failed to get broadcast to the network without us being notified which were successful and which werent. So now if someone says their withdrawal didnt make it, we need to manually check on our side that it definitely didnt go, and then resend it.
We did maintenance to improve our systems meaning everything is now back to normal. Please note that nearly every other exchange faced similar withdrawal issues during the same period, but due to the huge scale of customers, it is taking us longer to manually reprocess the failed withdrawals, and this is what is ruining your experience.
Most ETH and ERC20 withdrawals have now been re-queued. Please understand that we still have a lot to go through, and we beg you to remain patient. Our CTO hasn’t slept in 4 days and will not sleep until this is sorted. Our support staff is working day and night to answer your concerns but we have more users than those who make themselves heard on Reddit, and there are therefore a few who have yet to be answered.
Нас ддосили микротранзакциями, поэтому мы будем зачислять платежи в ручном режиме.